FREQUENT CUSTOMER SERVICE QUESTIONS
When will I receive my return refund?
Due to COVID-19, returns and exchanges are currently taking longer than usual to process, resulting in delayed refunds. We are working to complete your return or exchange as quickly as possible. Please note that our standard return policy will now allow a full refund with receipt 90 days from the date of purchase. All other return and exchange terms and conditions apply. Customer service response times, as well as order shipments, are also experiencing delays. If you have further questions, email us at email@example.com
How do I use an offer or promotion code?
Offers and promotion codes can be applied during checkout.
Some of our offer codes are available for in-store and online use, while others are only valid for one or the other. (Be sure to check the offer details to verify all redemption info.)
Some of our offer codes aren’t able to be shared-they are intended for specific customers only. Because of this, all offer codes may not work for all customers.